What to Know Before You Order

Frequently Asked Questions

Can I return or exchange my order?

Because all TRCPD items are custom-printed or embroidered, we do not accept returns or exchanges for change of mind, incorrect sizing, or preference after production has begun.

Once an order enters production, it is considered final.

Can I get a refund?

Refunds are not available for:

  • Subscription boxes after the lockout period

  • Custom or branded merchandise

  • Orders placed with approved artwork

  • Missed edit deadlines

However, if your order arrives with a production error or defect, we’ll make it right.

What qualifies as a production error?

A production error may include:

  • Incorrect item printed

  • Wrong logo or artwork (when it differs from the approved file)

  • Printing or embroidery defects

  • Damaged items upon arrival

All issues must be reported promptly (see below).

What if my order arrives damaged?

If your order arrives damaged during shipping:

  1. Contact us within 5 business days of delivery

  2. Include clear photos of:

    • The damaged item(s)

    • The shipping box and packaging

We’ll review the issue and determine the appropriate resolution.

Help & Support

How do I contact customer support?

You can reach us through the Contact page, via email at [your support email], or directly through your My Account dashboard.

What if I’m not happy with my order?

Your satisfaction is our top priority. Please reach out within 7 days of receiving your order, and we’ll work with you to make it right.

SHIPPING & TRACKING

Can I ship to multiple addresses?

Yes. Each month, you can assign a different shipping location to each box. You’ll manage this in your My Account → Subscription Details area.

Will I get tracking information?

Yes! Once your box ships, you’ll receive an email with tracking details so you can follow your package right to your door.